Frequently Asked Questions

Below are answers to some of the frequently asked questions we receive about how to use the ThirdEd virtual platform.

What are the system requirements?

The ThirdEd™ platform is owned and operated by TGX Development (TGX). TGX courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile devices.

Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher

Note: If you have an older browser version, we strongly recommend that you upgrade it.

Mobile Device Operating System:
Android: v4.1 or higher
iOS: v5.1 or higher

How do I change my username?

After logging into the system, use the main dropdown menu to access “My info.” The “My Info” tab will appear for all roles, including Administrator, Instructor, and Learner. Under the “Info” tab, simply type your new username and click the "Update user" button at the bottom of the page to save your changes.

What if I can’t remember my password?

Log into the system. Click the “Forgot your password?” link. Enter your username or email address and we'll email you instructions on how to reset your password.

How do I create a strong password?

The ThirdEd system requires passwords at least eight (8) characters in length with one (1) uppercase letter, one (1) lowercase letter, and one number.

Note: If you are a student and have been assigned an invalid, temporary email, we will email instructions to your instructor or Group Owner on how to reset your password.

If the system is idle for a long period of time, will I be logged out automatically?

Yes. You will be logged out after 15 minutes of inactivity.

Can the online lessons be completed out of order?

Yes. Although each lesson builds on prior knowledge from previous lessons, the lessons can be completed in any order that the instructor (or student, if a self-paced enrollee) chooses.

If I am an instructor or tutor, how should I take the Instructor Guide course?

We strongly advise completing the entire Instructor Guide course before assigning lessons and units to your students. Doing so will enable you to move freely from unit to unit, in any order that you choose, when teaching your live course. Additionally, you will become more familiar with the entire curriculum and have added resources and insights for enhancing the learning experience of your students.


What if I can’t log in using my smartboard or interactive whiteboard?

Make sure that you are not using the default browser. Acceptable browsers are as follows:

Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher


What if I can’t access SCORM compliant content such as the Fake News Jeopardy game?

Check your browser to ensure that third-party cookies are enabled.


If I have a student that drops the course or finishes the course before the license expires, can another student use the remainder of the license?

Yes. However, you must deactivate the inactive student before adding a new student. If the new student is unable to complete the course during the remaining licensing period, you can purchase a new license.


How do I allow my learners to retake a Knowledge Check if they do not pass on the first attempt?

If you have a custom course shell for the Student Supplement course, you can adjust the Knowledge Check settings by:

1) Deactivating the unit (i.e., hover your mouse over the unit and you will see the "deactivate" option. The unit will turn to the color red after you deactivate it. Your students will be able to skip the deactivated unit.

 

or

 

2) Edit the Knowledge Check by hovering over the unit and clicking the “edit” option. The next page will present a "Test Options" button under the vertical menu in the right margin. Click the button and change the “maximum number of attempts” under the Repetitions (i.e., test retakes) option to a number that is greater than one. We recommend changing the value to 2.

Below are answers to some of the frequently asked questions we receive about how to use the ThirdEd virtual platform.

What are the system requirements?

The ThirdEd™ platform is owned and operated by TGX Development (TGX). TGX courses can be accessed from several different devices and platforms, including a desktop, laptop, and mobile devices.

Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher

Note: If you have an older browser version, we strongly recommend that you upgrade it.

Mobile Device Operating System:
Android: v4.1 or higher
iOS: v5.1 or higher

How do I change my username?

After logging into the system, use the main dropdown menu to access “My info.” The “My Info” tab will appear for all roles, including Administrator, Instructor, and Learner. Under the “Info” tab, simply type your new username and click the "Update user" button at the bottom of the page to save your changes.

What if I can’t remember my password?

Log into the system. Click the “Forgot your password?” link. Enter your username or email address and we'll email you instructions on how to reset your password.

How do I create a strong password?

The ThirdEd system requires passwords at least eight (8) characters in length with one (1) uppercase letter, one (1) lowercase letter, and one number.

Note: If you are a student and have been assigned an invalid, temporary email, we will email instructions to your instructor or Group Owner on how to reset your password.

If the system is idle for a long period of time, will I be logged out automatically?

Yes. You will be logged out after 15 minutes of inactivity.

Can the online lessons be completed out of order?

Yes. Although each lesson builds on prior knowledge from previous lessons, the lessons can be completed in any order that the instructor (or student, if a self-paced enrollee) chooses.

If I am an instructor or tutor, how should I take the Instructor Guide course?

We strongly advise completing the entire Instructor Guide course before assigning lessons and units to your students. Doing so will enable you to move freely from unit to unit, in any order that you choose, when teaching your live course. Additionally, you will become more familiar with the entire curriculum and have added resources and insights for enhancing the learning experience of your students.


What if I can’t log in using my smartboard or interactive whiteboard?

Make sure that you are not using the default browser. Acceptable browsers are as follows:

Browser Support:
Google Chrome: v30 or higher
Mozilla Firefox: v27 or higher
Apple Safari: v7 or higher
Microsoft Edge
Microsoft Internet Explorer: v7 or higher


What if I can’t access SCORM compliant content such as the Fake News Jeopardy game?

Check your browser to ensure that third-party cookies are enabled.


If I have a student that drops the course or finishes the course before the license expires, can another student use the remainder of the license?

Yes. However, you must deactivate the inactive student before adding a new student. If the new student is unable to complete the course during the remaining licensing period, you can purchase a new license.


How do I allow my learners to retake a Knowledge Check if they do not pass on the first attempt?

If you have a custom course shell for the Student Supplement course, you can adjust the Knowledge Check settings by:

1) Deactivating the unit (i.e., hover your mouse over the unit and you will see the "deactivate" option. The unit will turn to the color red after you deactivate it. Your students will be able to skip the deactivated unit.

 

or

 

2) Edit the Knowledge Check by hovering over the unit and clicking the “edit” option. The next page will present a "Test Options" button under the vertical menu in the right margin. Click the button and change the “maximum number of attempts” under the Repetitions (i.e., test retakes) option to a number that is greater than one. We recommend changing the value to 2.